Infrastructure Management

Our years of experience working with mission-critical operations have allowed us to test and refine numerous processes. This expertise holds significant value for our clients as they inherit this level of maturity from day one of the contract. In other words, when they choose to engage our services, they also gain access to all this valuable knowledge and know-how.

When we take over the management of your environment, the client automatically gains access to a range of tools at no additional cost. The primary tool is a product developed by Octafy called "Ocean." With Ocean, you will have a 360° view of your environment through the portal or even on your smartphone.

Here are some of the functionalities that Ocean offers:

• Infrastructure Management (ITIL CMDB model): Maintain a detailed and up-to-date inventory of your IT infrastructure, following the ITIL Configuration Management Database (CMDB) model. This allows you to have a complete view of your assets and their relationships.

• Ticket Management System: Efficiently handle incidents, service requests, and other IT-related tasks with our ticket management system. Track and prioritize issues, ensuring timely resolution and effective communication.

• Financial Management Tool: Seamlessly manage your IT budget and expenses with our financial management tool. Gain insights into costs, budget allocations, and optimize your IT spending.

• Automation Solutions: Leverage various automation capabilities provided by Ocean to streamline repetitive tasks and improve operational efficiency.

• Dashboards: Access interactive and customizable dashboards that offer real-time insights into the performance and health of your IT environment. Visualize critical data at a glance to make informed decisions.

• Monitoring System (Zabbix Engine): With our monitoring system powered by Zabbix Engine, proactively monitor the health and performance of your systems, networks, and applications.

• Extensive Monitoring Capabilities: In addition to industry-standard monitoring, Ocean provides hundreds of additional monitoring options, tailored to meet your specific requirements.

A team with dozens of technicians brings the benefit we call "collective experience." In more challenging situations, the collective experience of the group is more likely to surpass an individual or even a smaller group's expertise. Additionally, our clients don't need to worry about vacations, absences, or unforeseen circumstances, as there will always be someone at Octafy ready to assist them.